10 Questions You Should Ask Your Commercial Cleaner

In the business world, maintaining a clean and organized environment is essential for productivity, employee satisfaction, and creating a great impression for clients. That’s why commercial cleaners in San Francisco are invaluable in ensuring your workspace remains pristine. However, hiring a cleaning company isn’t as simple as signing a contract. To ensure your business gets the highest level of service, it’s important to ask the right questions before hiring a commercial cleaner. Below, we outline the most critical questions to ask so you can make an informed decision and keep your space in tip-top shape.

What questions should I ask a new commercial cleaner?

Choosing the right commercial cleaner is an important decision that can impact your business’s image and operations. By asking the following questions, you’ll ensure that you hire a company that aligns with your needs, values, and expectations.

1. What services are included in your cleaning package?

How can I find the best commercial cleaners in San Francisco, CA & the vicinity

One of the first things you should ask is what services are included in the cleaning package. Not all commercial cleaners offer the same services, and some may charge extra for tasks like window cleaning, carpet shampooing, or disinfecting high-touch surfaces. Clarify whether the services meet your specific needs and confirm the scope of work in writing to avoid surprises down the road.

2. Are you insured & bonded?

Accidents happen, even with the most experienced cleaners. Ensuring that the company is insured and bonded protects your business in case of damages or theft. Ask for proof of liability insurance and bonding, and verify their coverage. This simple step can save you from significant financial and legal headaches.

3. Do you conduct background checks on your employees?

Your cleaning crew will often have access to sensitive areas and valuable items in your office. Knowing that the cleaning company conducts thorough background checks on its employees provides peace of mind. Ask about their hiring practices and whether they vet employees for trustworthiness and reliability.

4. What cleaning products do you use?

The cleaning products used in your office can affect employee health and the environment. Ask if the company uses eco-friendly or non-toxic cleaning solutions. Green cleaning products are especially important if your business prioritizes sustainability or if employees have allergies or sensitivities to certain chemicals.

5. Do you provide customizable cleaning schedules?

Every business operates differently, and your cleaning schedule should align with your workflow. Check if the cleaning company can work around your business hours and tailor their services to your specific needs. Flexibility is key, especially for businesses that operate late nights or weekends.

6. How do you handle quality control?

Consistency in cleaning is crucial, and quality control measures ensure your expectations are met every time. Ask how the company monitors the quality of their work. Do they conduct regular inspections? Is there a supervisor assigned to your account? Clear quality control practices demonstrate a commitment to excellent service.

7. Can you provide references or reviews?

A reputable cleaning company will have a track record of satisfied clients. Ask for references from businesses similar to yours or check online reviews. Hearing about other clients’ experiences can help you gauge whether the company is the right fit for your needs.

8. What training do your employees receive?

Professional cleaners should be trained in using equipment, handling cleaning products, and adhering to safety protocols. Ask about the type of training employees undergo and whether they are certified in specific cleaning standards. Well-trained employees are more likely to deliver a higher level of service.

9. What happens if I’m not satisfied with the service?

Even with quality control measures, issues may arise. Ask how the company handles complaints and whether they offer a satisfaction guarantee. Knowing their policy on addressing concerns shows that they value customer feedback and are committed to improving their services.

10. What are your pricing & contract terms?

Pricing is an important factor but it shouldn’t be the only consideration. Ask for a detailed breakdown of costs and confirm whether the company offers flat rates, hourly rates, or custom pricing based on your needs. Additionally, review the contract terms, including cancellation policies and penalties.

How can I find the best commercial cleaners in San Francisco, CA & the vicinity?

the best commercial cleaners in San Francisco, CA & the vicinit

From Union Square and the rest of the east side to the western part of the city and everywhere in between, Adriana’s House Cleaning is the leader in janitorial services near you. With a vetted and insured crew, carefully chosen tools and supplies, and a 100% satisfaction guarantee that protects your best interest, we possess all the qualities of a premium commercial cleaning company. 

If you want to learn which qualities grace the leading commercial cleaners, how janitorial services stop workplace infections, or why keeping an unkept office is not a good idea, our attentive team will give you all the answers you’re looking for. Just give us a call and tell us what time works best for you and we’ll go above and beyond to keep your workplace fresh and neat. Reach out to us today!