Q. How do I arrange for service?
A. Just call or email us We set up an appointment for a free in-home/office estimate. A representative from our office will visit each room and explain the tasks that are normally completed. Your special requirements are noted so that we can tailor a package precisely to your preferences.
Q. What precautions do you take to ensure we are safe from the Covid-19 virus?
A. We understand that your safety and the safety of your family is of upmost importance that is why we strive to employ the highest caliber of staff. They are bonded and insured as well as fitted with products and clothing that complies with Covid-19 codes. They were hair nets, face masks, gloves as well as shoe coverings.
Q. Why does the initial cleaning cost more?
A. It usually takes us longer to clean the house the first time because there maybe areas of the home that we will be cleaning that have not been cleaned recently.
Q. Do I need to do anything before the cleaners arrive?
A. In order for the cleaners to do their job, we ask that you pick up clothing, toys and other household items. The cleaners will not know personal items belong and we prefer that they not open your closets or where your drawers to put things away.
Q. Is it okay to leave instructions on a note?
A. Of course it is! We believe that good communication is crucial to maintaining a good business relationship. We welcome and invite all feedback.
Q. How many people will be in my home?
A. We normally work in teams of two, but the size and condition of your home will determine the number of staff that we will assign to service your home. In certain cases, we will assign a single house cleaner.
Q. What if I find a problem with the service?
A. Every cleaning carries a 100% satisfaction guarantee. If you are not satisfied within 48 hours, a cleaner will return to your home and address the issue.
Q. What if I need to skip a cleaning?
Please call our office 48 hours in advance. Under 48 hours is subject to a $50 cancellation fee. Under 24 hours the full amount will be charged. Repeated skipping your scheduled cleanings will result termination of service.
Q. What about pets?
A. Pets are not a problem. We do need to know if you have them and we would like to have their names for reference. If you have large and/or aggressive pets we ask that you secure them while we are cleaning your home.