Our Terms of Service

By booking with us you agree to the following terms of service.


Pledge
We guarantee our work. If for any reason you are unsatisfied we will make it right. Please phone us 415 240-9520 within 48 hours so we may rectify any issue you may have. We do not issue refunds.
 

Currency

For all residential and commercial accounts we accept major U.S. credit cards.  Any other forms of payment must be pre-arranged.  Rates start at $25. Since many cleaning jobs are of a custom nature your requirements may vary for an accurate price please for a price that will save you money.

Products

If you have a preference in cleaning supplies and you may provide them. If you want us to supply them there is a $15 charge per cleaning. We are not a reseller of cleaning supplies.
 

Hourly Rates 
Since many cleaning jobs are of a custom nature an accurate price is not always possible without knowing the full details of the job.  Please provide full details on any and all custom jobs for residential and commercial.
 

Cancellation

  • Over 48hr: (50% job amount) fee + card processing fee.
  • 24/48hr: (75% job amount) fee + card processing fee.
  • Less than 24hr, Same day, Last minute: Entire job amount fee; No refund.

 

Customer Safety

Our staff is vetted very carefully. They are insured and bonded.  This means that you can have peace of mind that your property will be respected.  If an accident occurs, and sadly sometimes things happen, the situation will be taken care of without question.